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POTENZA, the Sri Lanka-based global business technology advisory group, recently announced a historic partnership with Hatton National Bank (HNB), as an official implementing partner, to facilitate and support the bank on its journey to robotic process automation. As a first step, POTENZA manages the implementation of HNB’s “Extraction and integration of SWIFT messages” process, which is a critical process for HNB’s import/export business transactions.
An RPA pioneer, POTENZA first introduced the technology to Sri Lanka in 2018. Since then, it has established itself as the premier RPA consultancy in Sri Lanka, with a global footprint, including supporting organizations with the most comprehensive software bot pool in Sri Lanka. . Worldwide, POTENZA has automated over 60 process chains with unattended automation in a variety of industries in 9 countries.
Announcing the partnership, Dhanusha Muthukumarana – MD/CEO of POTENZA (Private) Limited said, “We are very pleased to announce this partnership with one of Sri Lanka’s most respected financial institutions. We look forward to supporting HNB on their RPA journey. Since many business and industrial processes are repetitive, RPA can reduce human intervention in these processes while increasing efficiency and reducing both errors and costs. This, in turn, enables the provision of better and more consistent services to customers. More importantly, it allows companies to better allocate and utilize their human capital, assigning people to roles that actually require human intervention, which is also often much more fulfilling and engaging for people. Thus, RPA creates a win-win situation for companies, customers and employees, while pushing commerce and industry towards Industry 4.0, which is the future.
In terms of quantifiable results, POTENZA’s first RPA implementation at HNB resulted in an approximately 68% increase in productivity while improving accuracy.
Commenting on the benefits of implementation, Ms. L Chiranthi Cooray – HR Director/Head of Transformation at HNB said, “The implementation of RPA enables the automation of repetitive processes that are ubiquitous in banks. The implementation within the Commerce department has increased staff bandwidth through efficiencies, allowing them to perform more value-added activities to serve the Bank’s commercial clients.”
POTENZA is a global business solutions and technology consulting company headquartered in Singapore with offices in Sri Lanka and Australia serving a global client base. The company is driven by the simple goal of “removing business constraints from businesses”. POTENZA provides SAP consulting services, as well as solutions for productivity-related processes such as process re-engineering and improvement, automation and enterprise content management. The company also provides enterprises with information on BI, analytics and IoT applications.
With 254 customer centers across the country, HNB is one of Sri Lanka’s largest and most technologically innovative banks, having gained local and global recognition for its efforts to advance a new paradigm in banking. digital bank. Consolidating its reputation for banking excellence, HNB won Best Retail Bank and Best SME Bank in the Bank category at the 2021 International Finance Awards. compiled by the prestigious UK-based Banker Magazine. for five consecutive years. HNB was also declared the best sub-custodian bank in Sri Lanka at the Global Finance Awards 2020. HNB has a national rating of AA- (lka) by Fitch Ratings (Lanka) Ltd.
Photo caption: Second row (left-right): HNB Project Manager – Process Reengineering, Munaf Afzal, Partner – Intelligent Automation at POTENZA – Prathiba Fonseka, Business Transformation Manager at HNB, Christopher Thuraisingham, Managing Director / Chairman and CEO at POTENZA – Dhanusha Muthukumarana, Deputy CEO at HNB – HR Director/Chief Transformation Officer, L Chiranthi Cooray, Deputy CEO – Wholesale Banking Group, Damith Pallewatte, Head of Trade and Institutions HNB Finance, Rozanne de Almeida, HNB Director – Business Development -Commerce, Shyam De silva, HNB IT PMO Manager, Nadun Gomes.
Front row (left-right): HNB Trainee Bank Associate, Yohani Abeygunawardena, Associate- Intelligent Automation at POTENZA- Krusthiga Murali, Business Analyst at POTENZA -Poshene Sivaruban, HNB Project Manager – Business Transformation, Nuwanka Perera.
